Listen, hush then talk

If you want your words to be memorable you have to know how to wait before talking.

When you respond immediately, without any pause, in a tone too enthusiastic you show that you have not listened. It means that before the other has finished speaking you were already thinking about the answer, and stopped paying attention to his words. People realize when you stop to listen and do not appreciate it (answering with no gaps you just confirm it). And think: you even formulate a thought that misses the whole information.

When someone listens to us moving the head, smiling like saying "I already knew, now I'll explain," closes his mouth and points us with his finger, playing with various objects, or looking away, the result is that we have a negative impression of him and we rush to end our speech. In business this is a missed opportunity both in terms of relationship, both in terms of knowledge.

The best thing after having listened carefully to our interlocutor, with our ears, eyes and the whole body ... is silence for one second. This will ensure that you interlocutor listens more attentively. He realizes how deeply you heard and reviewed his message, and creates an expectation by raising the words to a higher level.
Silence is elegant and says "the next words I will say are chosen carefully, are important". That favors the concentration so your audience can easier remember your message.

Beware: Non-verbal communication includes all aspects unrelated to the literal meaning of words in the message. This type of communication is considered universally understandable, and can transcend language barriers.

A study conducted in 1972 by A. Mehrabian (Non-verbal communication) has shown that what is perceived in a voice message can be in:
- Body movements (mostly facial expressions) 55%
- Vocal aspects (volume, tone, rhythm) 38%
- Literal meaning (words) 7%

Remember: the effectiveness of your message depends only minimally from the literal meaning. Master the way your message is perceived your nonverbal communication.